Project Overview

HR Analysis sets a new era for Finance Transformation and Shared Services. With CIS, global leaders of conglomerates can now visualize their operational data, set informed targets, and put insight at the fingertips of the people who need it.

Business Scenario

Many companies are already reaping the more obvious benefits of a shared service center—improved efficiency and control, deeper support for business units, and freedom that allows people across the enterprise to focus on what they do best. But there’s more potential value hidden under the surface. The vast number of transactions processed by a shared service center holds clues that can lead to improved performance, greater compliance, and competitive advantage. What’s needed is the ability to mine that data to extract the potential insights it holds captive.

Business Requirement

• • Make a good thing better

    Analytics can shine a light on potential improvements within the four walls of the shared service center. What process change could decrease call center hold time? Which transaction type is driving up costs? Whose performance is lagging?

• • Gain a bird’s eye view

    Shared service center data touches the entire enterprise—employees, vendors, customers, and partners. Analytics can highlight potential fraud or regulatory noncompliance. Pinpoint customers headed for financial trouble. Single out hiring practices that undermine employee retention. And more.

• • Spread the wealth

    Marketing, Finance, and HR all crave analytic insights, but few functional areas can afford their own data mining operation. As a provider of analytic services, the shared service center’s investments in tools, people, and processes can benefit the entire enterprise.

Our Solution

We built Center Connect, a web app purpose-built for shared services allowing your team to focus on insight rather than compiling data. Center Connect lets you compare internal performance to external benchmarks from APQC, Utilize visibility to resources, cost and performance presented in multiple angles, Set targets and measure progress with Role based dashboards for leaders at various levels, including global, regional, divisional.

Highlights

• Resource and cost information in any combination of country, division, location, process, sub-process.
• Management analytics, including span of control and process efficiency.
• Online comparisons to prior periods.
• Exportable to excel, for flexible analysis.
• Role based dashboards with
• Pre-configured sets of graphs, by management role.
• Clearly presents key management control points.
• Easy comparisons between statement dates, to identify what has changed.
• Ability to customize to fit your business structure, and key control points.

In addition to role based dashboards, data can be exported to excel for flexible modeling and analysis. Resource and cost data can be modeled to include any combination of location (global region, country, city), Process, Sub-Process, Cost Center, Employee type, Employee Grade, Employee Tier etc.

The Results

Pearl has helped the client transform the shared services domain by implementing this new concept to set informed targets using visibility to internal performance across their organization together with external benchmarks from APQC, tied to actions required to get there. Global Leaders are happy with the benefits such as:

• Cross the divideA shared service center can now pull data from across the enterprise, providing the detailed understanding needed to help solve complex problems.
• Move from hindsight to foresight
  Analytics can now help managers anticipate and prepare for likely future scenarios, in addition to reporting and analyzing historical data.
• Lower costs and risks
  Organizations have gained a powerful tool for combating fraud, uncovering intentional and unintentional policy and regulatory noncompliance, and improving operational efficiency.
• Provide more value
  Locating analytics within a shared service organization can benefit the entire enterprise.

About Pearl

Pearl Global Solutions, in Houston, Texas, enables digital transformation for enterprises by delivering business efficiency and actionable insights through an integrated set of Business Intelligence & Analytics technologies. Business Data Analytics is our core area of excellence where our data scientists devise strategies for business data management using business intelligence tools like Power BI, Tableau, SSIS, SSRS and R language. With an India centre in Cochin, Pearl specializes in D3JS, Python and also extends its presence to Texas.